Manchester, Connecticut

Services Provided

Customer Service Center:


Guide to our Services


  • Handling of inquiries, service requests, complaints, suggestions, and compliments at Town Hall Information Desk.
  • Call us at 860-647-5235, or submit your request online.
  • Timely and accurate response to all requests, with follow-up to ensure customer satisfaction.
  • Administers Manchester Matters, the town's email subscription service for the public.Sign up here. To submit a request for a non-profit Manchester event to be published, please click here. Your request will be reviewed for appropriate content and availability of space. We must reserve the right to decline a request in our sole discretion.
  • Maps, directions and referrals to local, state, federal and community-based agencies.
  • Satellite Tax and Water/Sewer Bill Collection office: Please consider paying online, by mail, or via the drop box at Town Hall, as payments are not currently accepted in our Customer Service office.
  • Job Applications and Employment Forms
  • Public Notary Service, by appointment only. $5 per document; some limitations apply, call ahead for details.
  • Voter/Election Information
  • Community Meeting & Events Calendar
  • Silk City Television Channel 16 Community Notices
  • Emergency Management Auxiliary
  • Recreation Program Registrations and Memberships (hours 9am-4:30pm Mon.-Fri.)
  • Memorial Tree Planting Program
  • Sale of Downtown Parking Permits
  • Passport Applications
  • Satellite office for sale of Leaf Bags; Leaf bags may also be purchased at the Transfer Station, which is open Saturdays.
  • "Welcome to Manchester" packages for new residents
  • Copies of municipal publications and forms
  • Community liaison for non-profit agencies such as the Historical Society, Hockanum River Linear Assoc., and the Road Race and Band Shell committees.
  • Sale of unique Manchester memorabilia: T-shirts, mugs, books, hats, notecards, totes etc.

Office Information:

Town Hall, First Floor
41 Center Street
Manchester, CT 06040

New Hours! Effective May 31, 2022:
8:30 a.m. to 5 p.m.