Manchester, Connecticut

Services Provided

Customer Service Center:

Modified Operations due to COVID-19:

Click here for guide on modified operations and services information.

Guide to our Services


  • Handling of inquiries, service requests, complaints, suggestions, and compliments at Town Hall Information Desk.
  • Call us at 860-647-5235, or submit your request online.
  • Timely and accurate response to all requests, with follow-up to ensure customer satisfaction.
  • Administers Manchester Matters, the town's email subscription service for the public.Sign up here. To submit a request for a non-profit Manchester event to be published, please email Your request will be reviewed for appropriate content and availability of space. We must reserve the right to decline a request in our sole discretion.
  • Maps, directions and referrals to local, state, federal and community-based agencies.
  • Satellite Tax and Water/Sewer Bill Collection office; Current tax payments by check are accepted in July and January; while water payments by check are accepted year-round. Due to COVID-19,  Please consider paying online, by mail, or via the drop box at Town Hall. More info here.
  • Job Applications and Employment Forms
  • Public Notary Service, by appointment only. $5 per document; some limitations apply, call ahead for details.
  • Voter/Election Information
  • Community Meeting & Events Calendar
  • Silk City Television Channel 16 Community Notices
  • Emergency Management Auxiliary
  • Recreation Program Registrations. Memberships currently suspended due to COVID 19. More info here.
  • Memorial Tree Planting Program
  • Sale of Downtown Parking Permits
  • Passport Applications Suspended due to COVID 19
  • Satellite office for sale of Leaf Bags: Suspended due to COVID 19; Leaf bags may be purchased at the Transfer Station with debit/credit card or a check with proper ID only.
  • "Welcome to Manchester" packages for new residents
  • Copies of municipal publications and forms
  • Community liaison for non-profit agencies such as the Historical Society, Hockanum River Linear Assoc., VFW, and the Road Race and Band Shell committees.
  • Sale of selective Manchester memorabilia, T-shirts, mugs etc.